Titles by Imprint
Your Statutory Rights
Purchases Cooling-off Period
At Neil Wilson Publishing Ltd we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item. Read more about our 14-day returns guarantee in our Conditions of Use and Sale.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg PDF versions of our books) where the item has been downloaded.
We regret that we also cannot accept cancellations of contracts for the purchase of video, CD-ROM, DVD, audio, and software products where the item has been unsealed.
To cancel your purchase within the seven-working-day cooling-off period, please contact us by e-mail or telephone, giving the reason for the return as "I just don't want it anymore". Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge - we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:
Other statutory rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Direct website at:
« Previous Page
Get In Touch...
Please use the following contact details to get in touch with us at any time:
Neil Wilson Publishing Ltd
G/R 19 Netherton Avenue
Glasgow
G13 1BQ
SCOTLAND
Tel/Fax: 0141 954 8007
E-mail: info@nwp.co.uk
Company Registration No: 138139. Registered in Scotland.
Registered office: 226 King Street, Castle Douglas, DG7 1DS